Shipping policy

Shipping Policy

Last updated: July 8, 2026

We currently ship to the United States only.

Order Processing

Ready-to-ship pieces are usually processed within 1–3 business days after your order is placed.

Each piece is checked, packed, and prepared with care before shipment. Custom pieces may require additional preparation time depending on the selected stones, size, and details.

Shipping Location

Orders are prepared and shipped from our small studio in China.

Shipping Cost

We currently offer free standard shipping on orders shipped to the United States.

Estimated Delivery Time

Estimated delivery time to the United States is usually 10–20 business days after shipment.

Because delivery time can be affected by shipping carrier updates, customs processing, holidays, weather, and local delivery conditions, this estimate is not guaranteed. Some orders may arrive earlier or take longer.

Order Tracking

When tracking is available for your shipping method, tracking information will be sent by email after your order has been processed and shipped.

Please allow a little time for tracking information to update after the package has been handed to the carrier.

Customs, Duties, and Taxes

Orders are shipped from China to the United States.

Depending on the destination, order value, and current import rules, customs duties, import taxes, or other fees may apply. These charges are the responsibility of the customer unless clearly included at checkout.

Incorrect Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your package appears delayed, please contact us at hello@veilloom.com. We will help check the available tracking information and assist where possible.

Please note that once a package is in transit, delivery timing may be affected by the shipping carrier, customs processing, or local delivery conditions.

Contact

For shipping questions, contact us at hello@veilloom.com.