FAQ

Clear answers before the quiet object arrives.

Questions around sizing, custom work, natural stone variation, shipping, returns, and care.

Support

The essential answers in one place.

Find quick answers about sizing, care, shipping, returns, and choosing a finished crystal bracelet.

01

Yes. Use Custom Studio to share preferred stones, wrist size, color direction, material preference, and the feeling you want the bracelet to carry.

Request Custom Order
02

No. Natural stones vary in shade, clouding, transparency, flash, surface detail, and pattern. These variations are part of the material character.

Study the Library
03

Measure your wrist closely, then choose the fit that feels right for you. If you are between sizes, we usually suggest choosing the larger size for comfort.

View Size & Fit
04

We use natural crystals and minerals, selected details such as wood and turquoise accents, and 925 sterling silver when silver details are used. Each product page lists its specific materials.

View Materials
05

Keep it dry, avoid harsh chemicals, wipe gently after wear, and store it softly when not in use.

Read Care Guide
06

Yes, our bracelets are designed for daily wear, but natural stones, elastic cord, wood, and silver details should still be treated with care. Remove before bathing, swimming, workouts, or applying perfume and lotions.

Read Care Guide
07

Each piece is made and checked in our small studio in China, then packed carefully and shipped to customers worldwide.

08

Ready-to-ship pieces are usually processed within 1-3 business days. Custom pieces may take longer depending on the selected stones, size, and details.

View Shipping
09

Yes. We ship worldwide from our studio in China. Delivery time depends on destination, shipping method, and customs processing.

View Shipping
10

When tracking is available for your shipping method, tracking details will be sent after your order has been processed and shipped.

View Shipping
11

Return eligibility and timing follow the store's current Refund Policy. Custom pieces may have different return conditions because they are made to your selected details.

View Returns
12

You can contact us before ordering if you need help with sizing, materials, custom details, or care.

Contact Our Studio